We offer a 7-day return policy, allowing you 7-days from the date of receipt to request a return.

Eligibility for Returns:

To qualify for a return, your item must be in its original condition, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Return Process:

To initiate a return, please contact us at contact@solisswimstore.com. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how to return your item. Items returned without prior authorization will not be accepted.

For any questions regarding returns, you can always reach out to us at contact@solisswimstore.com

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will promptly address and resolve any issues.

Exchanges:
The quickest way to ensure you receive the desired item is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period:

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be in its original condition, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is required.

Refunds:

We will notify you once we have received and inspected your return. If the return is approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@solisswimstore.com